TheNFAPost Podcast

• Sale transaction underlines HGS’ key shift to focus on digital services

▪ Divestiture of only healthcare business vertical – one of the 9 business verticals

▪ Transaction based on enterprise value of $1,200 million, subject to closing adjustments

▪ HGS will transfer all client contracts, employees and assets related to healthcare business only

▪ Move to create Growth Capital for HGS to grow its balance business

▪ HGS to transform itself into digitally-enabled customer experience company

▪ Services to healthcare clients delivered by the HGS Digital and HRO/ Payroll businesses will continue to be part of HGS’ portfolio

Bengaluru, NFAPost: The Hinduja Group’s business process management entity, Hinduja Global Solutions Limited (HGS) , servicing some of the world’s leading brands across its 9 verticals (from FMCG, Retail, BFSI to Telecom), announced that it has entered into definitive agreements to divest its Healthcare Services business to funds affiliated with Baring Private Equity Asia (BPEA), one of the largest private alternative investment firms in Asia.

The transaction based on enterprise value of $1,200 million, subject to closing adjustments, is expected to complete within 90 days, subject to shareholder and other regulatory approvals.

HGS’ Healthcare Services business supports payer, providers, laboratories, durable medical equipment firms and pharmaceutical companies with solutions that augment clients’ healthcare teams to deliver better patient, member, business and financial outcomes.

The services cover the entire lifecycle of a payer organization, including member acquisition, enrollment & billing, benefit set-up, claims adjudication, provider credentialing & data management, payment integrity & financial recovery, grievance & appeals, provider & member engagement, prior authorizations, case management and population health management, and the various functions in the revenue cycle of a provider organization.

The Healthcare Services vertical has over 20,000 employees across four geographies – India, the Philippines, the US and Jamaica – and recorded revenues of approximately US$ 400 million in FY2021. Post completion of the transaction, HGS will transfer all client contracts, employees, and assets, including infrastructure related to the Healthcare Services business.

HGS will focus on strengthening its Consumer Engagement Solutions (CES), HGS Digital and HRO/ Payroll businesses that support several top global brands across its nine verticals. Services to healthcare clients delivered by the HGS Digital and HRO/ Payroll businesses will continue to be part of HGS’ portfolio.

HGS Global CEO Partha DeSarkar said the company’s Healthcare Services business has steadily grown over the years. “We reached a stage where we could recommend to promoter to divest stake in this business to unlock value for all HGS stakeholders,” said Partha DeSarkar.

He also said the generated funds to strategically invest for the future growth of the organization. “We see a long-term value and benefit to HGS in doing so. HGS will continue to focus on aggressively expanding its CES and Digital businesses in line with our goal to transform itself into a ‘digitally-enabled customer experience (CX) company”, said Partha DeSarkar.

Commenting on the development, BPEA Managing Director Jimmy Mahtani said the company has been investing in the Technology Services sector for more than two decades and have long-admired HGS as a leading specialist Healthcare Services provider.

“We are excited to now have the opportunity to partner with CEO Ramesh Gopalan and his team to help take HGS’ Healthcare Services business to the next level as a new independent company. This will be our seventh investment in the sector and third in Healthcare Technology Services following previous investments in CitiusTech and AGS Healthcare, and we continue to be excited about the digital transformation opportunity in the space,” said Jimmy Mahtani.

Barclays Bank Plc. acted as the sole financial advisor to HGS on the transaction.

About Hinduja Global Solutions (HGS):

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back-office processing, contact centers and HRO solutions to deliver transformational impact to clients.

Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 42,769 employees across 55 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals. For the year ended 31st March 2021, HGS had revenues of Rs. 55,889 million (US$ 753.9 million).

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