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New Delhi, NFAPost: With digital transformation (DX) being a key objective, International Data Corporation (IDC) in its report IDC Maturity Benchmark: Artificial Intelligence in India, 2021, states many organisations in every industry are exploring AI technologies to enhance customer experience, improve operations, and enhance decision-making.

IDC Maturity Benchmark: Artificial Intelligence in India, 2021 provides a benchmark for organisations to understand the overall artificial intelligence (AI) maturity levels in India.

IDC India Associate Research Director, Cloud and AI, Rishu Sharma said only 8.4% of the Indian organisations are in the latter stages of AI maturity highlighting the need for an enterprise-wide AI strategy aligned with business goals.

“Most organisations are yet to reach the highest levels of maturity, most notably in the areas of people and technology,” added Rishu Sharma.

The India AI MaturityScape study finds that around two-thirds of the organizations are in the first two maturity stages, i.e., ad hoc and opportunistic, compared with a quarter of organizations in repeatable stage, and around 8.4% in advanced adoption stages, i.e., managed and optimised.

Some key findings of this IDC Maturity Benchmark: Artificial Intelligence in India,2021 (#AP47366421) study include:

Few (11.6%) organisations are still at the ad hoc stage, but more than half of the organizations are still in the opportunistic stage of AI adoption in India.

Around 25% of organisations are in the repeatable stage (AI practitioner). Such practitioners are beginning to develop and align their AI strategy and goals with the enterprise strategy.

Across all five AI maturity dimensions, survivors cluster around the ad hoc and opportunistic stages. In contrast, thrivers made significant moves toward the repeatable, managed, and optimised stages.

IDC India Senior Market Analyst, Artificial Intelligence Swapnil Shende said organisations have started increasing their AI spend because of the digitisation wave and the pause created by the Covid-19 storm.

“The pandemic has suppressed any persistent doubts about the need of adopting AI in the pre-Covid era. Organizations have started utilizing AI capabilities to extract timely insights from the organizational data, improve internal operations, and achieve strategic goals; and have reached different maturity levels in their AI adoption journey,” Swapnil Shende says.

IDC has defined five critical dimensions for which an organisation’s AI maturity is assessed. The dimensions of the IDC MaturityScape Benchmark for AI and their characteristics at each stage of maturity are highlighted in IDC MaturityScape: Artificial Intelligence 1.0.

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