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About 94% of organisations in India say that their overall technology strategy is either fully or partially aligned to their organisation’s business strategy needs, says a report.

The 2021 Global Managed Security Services report by NTT reveals that currently, 74.6% of organisations in India have more than 25% of their IT managed by service providers.

Also, globally 87.3% agree COVID-19 has accelerated their digital transformation strategy.

And while this number will drop slightly to 72% over the next 18 months, the percentage of organisations who expect to have 75% or more of their IT managed by third parties will more than double from 12% to 28%.

Currently, under half (41.3%) say their organisation’s IT capabilities are only slightly effective when it comes to aligning with business objectives by exploring new technologies.

Aligning priorities helps plug the gap across line of business silos. In turn, it creates enhanced employee engagement and ultimately, deeper customer satisfaction and a more
sustainable business. Yet, integrating and securing these gaps in light of increased governance and compliance regulations is still a job many IT teams grapple with. And this is an area organisations in India will need to address, the report explained.

Cybersecurity is ranked only 6th of 12 technology priorities. Improved IT service delivery will be a priority for most (73.3%) organisations in India.  

Global Report

Speed and agility as a core component of technology strategy is most strongly supported by operational teams (69.6% say it’s very important), while just 53.4% of IT teams agree the same, says the report that covers organisations across different countries.

Unexpected events have caused many organisations to focus on becoming more resilient, often through cost optimisation and greater efficiencies. However, some are taking a different approach; to achieve resilience through bravery, boldness and ambition.

The research says, those organisations who consider service providers to be an important part of their strategy are also much more likely to be successful and considered ‘leaders’. Of those who think trusted service providers are not very important, or not at all important, only 2% are ‘leaders’, while 62% are ‘laggards’.

Bold organisations seeking continual improvement, through accelerated digital business initiatives and modernised technologies, drive greater agility and efficiency. This is due to stronger alignment and understanding between IT and the business, as well as vocal support from CEOs.

Over two thirds (68.8%) are interested in driving improved IT service delivery – more than any other group.

“The global pandemic has forced the issue of IT and business alignment into the limelight. IT teams have become more responsive to organisational demands and thus more collaborative with business teams to ensure continuity; as well as being able to lay the platform for greater innovation. Similarly, it has forced business stakeholders to fast-track and approve services and solutions already held by IT to a far wider audience, the report added.

Priority alignment

IT teams require a holistic understanding of the organisation to drive successful outcomes. Coupled with this, business stakeholders should have a greater understanding of the role of technology in delivering better services to customers and employees, the report said.

Increasingly, they’re the ones holding the budgets for further technology initiatives. For CIOs and their teams, this requires deeper listening, understanding and engagement to support line of business requirements.


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