Bengaluru, NFAPost: Microsoft has finally confirmed that the Blue Screen of Death (BSOD)-related crashes are caused by the March Windows 10 update. The issue has been isolated to occur due to some bug with printing documents while using certain printers like Kyocera, Ricoh and Zebra.
Several reports have confirmed the occurence of BSOD while printing with any of these printers. Meanwhile, it is ascertained that the inherent bug is found in several iterations of Windows 10, including the latest version 20H2.
As Windows Latest reports, here is the confirmed list of all the affected versions of Windows 10:
- Windows 10 version 1803 — KB5000809 (OS Build 17134.2087)
- Windows 10 version 1809 — KB5000822 (OS Build 17763.1817)
- Windows 10 version 1909 — KB5000808 (OS Build 18363.1440)
- Windows 10 version 2004 and 20H2 — KB5000802 (OS Builds 19041.867 and 19042.867)
The changelog for these Windows 10 version updates states as follows: “After installing this update, you might receive an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps.”
Microsoft is currently investigating the issue as its support page states: “presently investigating and will provide an update when more information is available.”
As noted by Windows Central, uninstalling the new Windows 10 update is the only way to fix this issue right now. However, users should beware that removing the buggy update will also uninstall latest security updates that are linked to it.