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Cisco announced the completion of the acquisition of IMImobile PLC. IMImobile is a leading global provider of cloud communications software and services that manage business-critical interactions at scale.

Businesses need to make richer connections with their customers through the channel of their choice.  This means going beyond email, voice and chat to enable communications on the most popular digital channels like SMS, WhatsApp, Apple Business Chat, Facebook Messenger and in-app communications. Due to rising customer expectations, the quality of those interactive experiences is more important than ever before.

IMImobile orchestrates, automates, monitors and delivers the customer interactions that drive the best experiences. By combining IMImobile’s solution with Webex Contact Center, Cisco will be able to provide a robust Customer Experience as a Service (CXaaS) offer.

Cloud contact centre

This new offering will bring together cloud contact center, artificial intelligence, experience management, collaboration and Communications Platform as-a-Service to create a single solution that will give organizations the ability to provide the exceptional experiences that customers expect.

Commenting on the completion of the acquisition, Cisco Senior Vice President and General Manager of  Security and Application Business Jeetu Patel said customer expectations are rising, proving every interaction matters for the brand and the end-user experience.

“Customers want delightful experiences where they can have two-way interactions with a business exactly when they need to, on the channel they prefer, without having to wait or jump through hoops to prove who they are, and without having to repeat themselves. With the right technology, world-class brands can and must provide this level of easy and effortless interaction,” said Jeetu Patel.

He also said the addition of IMImobile to Cisco will be integral to delivering on the promise of delightful and engaging customer experiences.  “I’m incredibly excited to welcome the talented IMImobile team to Cisco,” said Jeetu Patel.

Smarter interaction 

IMImobile CEO Jay Patel said the company is excited about joining one of the world’s leading technology companies to help create richer and smarter interactions between businesses and their customers.

Jay Patel said in an increasingly digital world, the company will build the most comprehensive platform to orchestrate connected customer journeys. “I am looking forward to working with the Cisco team to make this happen,” said Jay Patel.

As previously announced on December 7, 2020, Cisco is paying 595 pence per share in exchange for each share of IMImobile, or an aggregate purchase price of approximately $730 million assuming fully diluted shares, net of cash and including debt as publicly reported, and based on the prevailing exchange rate at that time.

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