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AIOps, which combines big data and machine learning to automate IT operations processes, will become the new normal for IT operations by 2025, with at least 40% of large enterprises adopting AIOps solutions for automating major IT system and service management processes, says a study.

International Data Corporation (IDC) has published the IDC FutureScape: Worldwide Artificial Intelligence 2021 Predictions – India Implications for 2021.

The study says by 2023, over 40% of consumer-focused AI decisioning systems in finance, healthcare, government, and other regulated sectors will include provisions to explain their analysis and decisions.

Organisations in India are embracing AI driven by improved internal efficiencies, competitive edge, and enhanced customer experience (CX). Driven by enterprise resiliency, leveraging tech has become existential in the journey to the new normal.

Organisations in India have stated digitally enhancing the products, services, and customer experiences as the number one priority for 2021-22. Organisations are looking at improving digital-first engagements and unleashing the true value of the data being generated by their ecosystem. AI becomes pivotal for these organisations to gain insights into business operations, products/ services, experiences, and/or ecosystems.

“The pandemic has been a catalyst for overall AI adoption in India. In the data-driven journey, organisations are focusing on intelligent systems for actionable business insights,” says IDC India Principal Analyst, Cloud and AI Rishu Sharma.

“Businesses are embracing technologies like conversational AI and machine learning, driven by their business objectives of innovation, resiliency, and offering transformative experiences,” he added.

It has predicted that by 2026, 20% of all AI solutions will be closer to AGI — leveraging neuro-symbolic techniques that combine deep learning with symbolic methods to create robust humanlike decision making.

By 2024, 50% of enterprises will run varying levels of analytic and AI models at the edge and 30% of those edge AI applications will be accelerated by heterogeneous accelerators.

“Indian organisations are looking for technology vendors and integration partners to bridge the talent gap and enhance decision making capabilities. AI is turning out to be helpful in directing decisions on everything from bank loans, risk assessment, automated customer service, crop advisory, healthcare, and others,” says IDC India Senior Market Analyst Swapnil Shende.

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