Bengaluru, NFAPost: Simplilearn– a global digital economy training company, has been named the winner of a Silver Stevie Award for Customer Service Success – All Other Industries category in the fifteenth annual Stevie Awards for Sales & Customer Service.
This is Simplilearn’s fifth Stevie Award to date, adding to the 2020 and 2018 Gold Stevie Award for “Customer Success, All Other Industries,” 2019 Silver Stevie Award for Innovation in Customer Service Management, Planning & Practice, and a 2016 Stevie Award for Best Training Site.
The Stevie Awards for Sales & Customer Service are among the world’s top honours for customer service, contact centre, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards and International Business Awards®. The award was nicknamed “the Stevies” for the Greek word for “crowned.”
More than 2,300 nominations from organizations in 51 nations were considered this year in categories such as Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year, among many others. Winners were determined by the average scores of more than 160 professionals on nine specialized judging committees.
Commenting on the new recognition, Simplilearn Founder and CEO Krishna Kumar said the company is greatly honoured to have been awarded the Silver Stevie Award for Customer Service Success – All Other Industries category.
‘This award provides further recognition to the quality of our customer service. Despite the pandemic, Simplilearn found new ways to innovate, grow sales, and ensure high consistent high levels of customer satisfaction.” said Krishna Kumar
Since its inception, Simplilearn has distinguished itself with an approach centered on customer success, not just customer service. The Stevie Awards committee recognised Simplilearn for its outcome-focused approach and customer success strategy that includes a strong focus on customer success through the Net Promoter Score (NPS) as a metric (with an average NPS score of 77), a course completion rate above 75%.
Also, Simplilearn is recognised for its automated customer service response system, Arya, that cuts average resolution times for learner issues by 40%, the new SkillUp free course offering, and its continuing collaborations with world-renowned universities and industry partners (including Purdue, Caltech, MIT, UMass Amherst, IBM, Facebook and many more) on Post Graduate Programmes in in-demand technology fields bringing high quality education to its learners.
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.
Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.
Simplilearn provides outcome-based online training across digital technologies and applications such as Big Data, Machine Learning, AI, Cloud Computing, Cyber Security, Digital Marketing and other emerging technologies. Based in San Francisco, CA, Raleigh, NC and Bangalore, Simplilearn has helped more than 1,000,000 professionals and 2,000 companies across 150 countries get trained, acquire certifications and reach their business and career goals.
The company’s high-engagement curriculum blends self-paced online learning, instructor-led live virtual classrooms, hands-on projects, student collaboration and 24/7 global teaching assistants. Simplilearn is a GSA IT-70 contract holder and was recognised by Training Industry as a Top 20 Learning Library for 2018.