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NEW DELHI, NFA Post: IDC announced the India winners of the IDC Digital Transformation Awards (DXa) 2020 naming 16 Winning Organisations for excellence in their digital transformation (DX) efforts.

Now in its fourth year, IDC’s DX Awards celebrates the tech-enabled resilience of enterprises as they reimagine their business in the next normal.

(View the Press Release Online: IDC DXa India winners include organizations that distinguished themselves with notable and measurable success in the execution of their organization’s digital transformation (DX) initiatives and led significant efforts to transform or disrupt the market:

Ajay Vernekar, Aditya Birla Sunlife Insurance (DX Leader)
Bajaj Allianz Life Insurance Co. Ltd. (DX Gamechanger)
Kotak Mahindra Bank (Information Visionary)
Amara Raja Group (Talent Accelerator)
Eric Vas, Bajaj Auto Ltd (DX CEO)
Dinanath Dubhashi, L&T Financial Services (DX CEO)
 Ather Energy (Digital Disruptor)
 Godrej Construction (Omni-experience innovator)
 Abhishek Sharma, L&T Financial Services (DX Leader)
 Bajaj Allianz General Insurance (Operating Model Master)
 IndusInd Bank (Information Visionary)
 MG Motor India Pvt Ltd (DX Gamechanger)
 Grasim Industries Ltd. (Special Award for Resiliency)
 Hero MotoCorp (Special Award for Resiliency)
 Piramal Glass (Digital Transformer)
 Mahindra and Mahindra Limited (Omni-experience innovator and Special Award for Resiliency)
 Tech Mahindra Ltd (Operating Model Master)

Figure 1: 2020 India IDC Digital Transformation Awards Winners

Commenting on the initiative, IDC India Managing Director Vasant Rao said technology is the key lever which is helping companies to flatten the recessionary curve.

“Companies that initiate Digital transformation initiatives to rework business models, reduce cost to create and cost to serve while enhancing customer experience and engendering Trust will witness long term growth,” says IDC India Managing Director Vasant Rao.

IDC India Managing Director Vasant Rao also said IDC is happy to recognise leading companies in India that have demonstrated not only the vision but also the execution focus to ensure the transformation of their companies.

The winners for India have been chosen from over 250 Nominations representing more than 120 unique organisations for 10 categories.

Top winners

The top winners of the 2020 India IDC Digital Transformation Awards who will be contending with other country winners for the same category to ultimately determine the regional winners, are:

Piramal Glass Private Limited named as India DXa’s 2020 Digital Transformer:Piramal Glass has custom-developed a smart manufacturing platform (Real-Time Manufacturing Insights) to gain real-time visibility into operations and analyze defects and losses at various stages. This platform, which has resulted in significant cost savings, reduction in errors and enhancement in operating efficiencies, is at the core of its overall digital transformation program to transform Piramal Glass into an insights-driven organization.

Ather Energy named as 2020 India DXa’s Digital Disruptor:Ather Energy has developed intelligent scooters and established an electric vehicle charging network AtherGrid which is powered by artificial intelligence and cloud IoT solutions. The technology provides users with structured electricity plans, predictive maintenance, and route optimization, ensuring long-term savings in transportation costs. Cloud software and architecture solutions have enabled Ather Energy’s team to deploy microservices in real-time at a constant rate, delivering more frequent monthly platform updates to maximize the performance of their connected vehicle.

Dinanath Dubhashi, Managing Director and Chief Executive Officer of L&T Financial Services named as 2020 DX CEO for India for Transforming financial services delivery with digitization:Led by Dinanath Dubhashi, Managing Director and CEO, L&T Financial Services envisioned to reduce the complexities of the loan process for its customers through digital transformation. Mr. Dubhashi has put his organization on an irreversible path of digital transformation with his vision and execution focus. L&T Financial services has served 11 million customers to date and leads the industry with one of the fastest turnaround time for loan approvals by adopting analytics and cloud technology.

Abhishek Sharma, Chief Digital Officer (CDO) of L&T Financial Services named as 2020 DX Leader for India:By leveraging cloud and analytics, Abhishek Sharma is driving the digital vision and fostering IT-enabled innovation at L&T financial services. Under his leadership L&T Financial is thriving as it modernizes business operations with the adoption of analytics and cloud technologies, delivering a seamless and enriching customer experience.

MG Motor India Pvt Ltd named as 2020 DX Gamechanger for India courtesy of its MG Xperience Cloud initiative:Launched in India in 2018 with a strategy to position itself as a technology-led brand with a rich heritage of innovation, this Automotive company has adopted a digital-first approach with the MG Experience Cloud. This has resulted in faster time-to-market, integration of customer touchpoints to deliver personalized experiences, improved targeting capabilities, and the establishment of partner ecosystems for increased engagement and conversion.

Kotak Mahindra Bank named as India DXa’s 2020 Information Visionary for ensuring Business Resilience with Digital Transformation in Banking:Through its data-driven digital transformation, Kotak Mahindra Bank has been working to consolidate its locations into a centralized data hub for customers to improve turnaround time for customer transactions through automated data extraction and processing, and improve accounting and end-to-end reconciliation. By deploying Cognitive Machine Reading and a full stack of intelligent automation platform, the Bank has seen significant reduction in manual entry and human errors and enhanced efficiency in business. 

Mahindra and Mahindra Limited named as India DXa’s 2020 Omni-Experience Innovator for its initiative Value realization through Automation at:With “value realization through automation” as its mantra, the Mahindra Group has developed a single, future-ready platform to automate manual, repetitive, stable, and high-volume processes. With stakeholders in human resources, finance and accounting, operations, and supply chain using this platform, the Mahindra Group has driven enterprise-wide simplification of processes, increased business value realization, and innovation of new products through the use of technologies including real-time analytics, mobility, and machine learning.

Bajaj Allianz General Insurance named as India’s 2020 Operating Model Master for its Digi Swasth Project:With a 100% digital and paperless process for its customers, Bajaj Allianz General Insurance has completely automated the pre-insurance medical process through the digital transfer of proposal details, policy information, and medical records and data. With IoT, artificial intelligence, and machine learning as key technologies to improve the user experience, Digi-Swasth represents Bajaj Allianz’s endeavor to digitally transform, with customer centricity as its core. 

Amara Raja Group named as 2020 Talent Accelerator for India for Transformation of Human Resource Management (WE@AR):Amara Raja group has a workforce of 16,000+ people across seven companies and 15 industries. This Group’s digital journey includes the transformation of human capital management (HCM) systems and processes through a unified and integrated HRMS platform across the entire group. The solution has automated 85% of HR processes across the Group while stepping up security and enabling a collaborative, connected environment.

Grasim Industries Ltd. named as recipient of the 2020 Special Award for Resiliency in India for New Digital Normal program:Grasim Industries Ltd. adopted a New Digital Normal in Birla Cellulose (Pulp & Fibre) business, where a variety of technologies and capabilities were introduced in the manufacturing facilities to support remote operations and workforce.

Technology awareness

The initiative involved work-on-the-go programs for the increased technology awareness and training for 100% of the workforce, cloud-based collaboration model for remote work capabilities, and improved data availability for faster decision-making.

In addition, reduction of the onsite workforce was done through the implementation of robotic process automation (RPA), IoT to support unmanned operations and remote manufacturing, and video analytics to increase security and safely monitor plants while observing social distancing protocols.

IDC’s DX Awards follows a two-phased approach to determine country and regional winners. Each nomination is evaluated by a team of local and regional IDC analysts against a standard assessment framework based on IDC’s DX taxonomy. Top country winners will qualify for the regional competition to be decided by a panel of judges comprising IDC analysts, industry practitioners, thought leaders, and academia around the globe.

The regional winners will be announced on the 23rd of October 2020 in IDC Arena, IDC’s new integrated content hub that takes IDC thought leadership events online and hosts exclusive analyst videos on-demand. To get a preview of this game-changing virtual events platform for the ICT industry, click HERE.

Business model

IDC defines Digital Transformation (DX) as the approach where organisations drive changes in their business models and business ecosystems by leveraging 3rd Platform technologies (e.g. Cloud, Mobile, Big Data/Analytics, Social and IoT) and competencies.

IDC’s Asia/Pacific Digital Transformation Strategies research program studies the transformation efforts of organizations across five critical dimensions (leadership, omni-experience, data, operating model, and worksource) in their use of 3rd Platform technologies.

This programme examines organisations’ maturity, key market trends, competitive landscape, and end-user buying behavior from an IT and LOB standpoint. Users can expect both quantitative data and qualitative insights as well as strategies for revenue growth in the marketplace.

By combining both supply and demand perspectives, this research helps vendors identify key areas of growth across countries and industries. To learn more about IDC’s Asia/Pacific Digital Transformation Strategies and research, visit HERE.

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