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Tata Consultancy Services’ Machine First™ Delivery Model to Help Morrisons Drive Enterprise Agility, Enhanced Customer Experience and Growth

Bengaluru, NFAPost: Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, has expanded its partnership with Morrisons, a leading supermarket chain in the UK, through a five-year contract for application management services, data services and cybersecurity services.

The partnership will help accelerate the latter’s plan to simplify and modernise its technology to improve the shopping trip, eliminate wasted effort and become more popular and accessible to its customers.

Morrisons selected TCS as its Application – Managed Services partner in 2016, to improve the customer and employee experience. Since then, TCS has worked closely with the retailer to help drive its growth and modernisation agenda across various lines of business, leveraging its comprehensive portfolio of business and technology services and solutions.


As part of the expanded partnership, TCS will harness the power of AI and machine learning to augment human teams, improving operational resilience and boosting productivity. Additionally, adoption of automation and DevOps will increase the speed to market of innovative features that enhance customer experience and provide competitive differentiation.

Commenting on the partnership, Morrisons Chief Technology Director Matt Kelleher said the company looks forward to continuing its partnership.

“It will accelerate our modernisation programme within technology together with TCS. It is important to note that TCS’ capabilities align well with our future strategic plans,” said Morrisons Chief Technology Director Matt Kelleher.

Contextual knowledge

TCS Head, Retail – UK Shekar Krishnan said the company is using its deep contextual knowledge of Morrisons’ business and TCS expertise in AI and automation to reimagine their IT operating model to enable superior customer experience, greater agility, and growth.

“We are excited to embark on this journey of innovation and modernisation with our Business 4.0™ framework,” said TCS Head, Retail – UK Shekar Krishnan.

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.

Tata Sons-owned TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

Trained consultants

A part of the Tata group, India’s largest multinational business group, TCS has over 443,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.

TCS’ proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

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