TheNFAPost Podcast

Chennai, NFAPost: Private sector bank Federal Bank has chosen Fiserv, a leading provider of payments and financial services technology solutions, to enable the digitisation of the bank’s end-to‑end card issuance and processing cycle, and support the launch of Federal Bank credit card. The bank will also outsource associated operational processes to Fiserv.

With a strong retail and remittance business in India, Federal Bank was looking for a flexible and scalable technology and business process outsourcing (BPO) solution to support the launch and subsequent growth of its credit card business. The bank will utilise FirstVision from Fiserv, an end‑to‑end managed services solution, that enables card issuing and processing with global economies of scale and integrated capabilities that span the card lifecycle.

The integrated technology and BPO solution reduce cost of ownership and provide a seamless extension to the bank’s operations.

“At Federal Bank, we have a track record of deploying the best digital infrastructure to cater to our customers,” said Federal Bank Executive Director and Business Head – Retail Shalini Warrier.

“Fiserv supports our digital priorities and expansion plans. Their world-class technology platform and extensive local experience position us to offer an enhanced digital experience to our customers,” Warrier said.

The service-oriented architecture and open APIs of FirstVision facilitate rapid application development, enabling new capabilities to be brought to market more quickly and at a lower cost, while helping to ensure local compliance, Federal Bank said.

“The feature-rich card processing platform and operational tools provided by Fiserv help reduce the need for extensive up-front investments. This allows us to stay agile and focus our resources on delivering relevant solutions and excellent services to our customers as we continue to grow the business,” said Federal Bank Country Head – Deposits, Cards & Personal Loans, Retail Banking, Nilufer Mullanfiroze.

“The partnership with Federal Bank reinforces our market leadership in providing locally relevant, digital-first solutions to financial institutions in India. Financial institutions in India are undergoing rapid digital transformation, and have further accelerated their digital agenda during the current pandemic. Fiserv stands ready to provide the right combination of digital capability, infrastructure, personnel and security to help our clients adapt, differentiate and operate more efficiently,” said Fiserv EVP and head of Asia Pacific Ivo Distelbrink.

With a network of 1,263 branches and 1,937 ATMs/Recyclers spread across the country, Federal Bank’s total business mix (deposits + advances) stood at Rs 2.76 lakh crore as on March 31, 2020. It has earned a net profit of Rs 1,543 crore for FY20. Federal Bank has its Representative Offices at Dubai and Abu Dhabi that serve as a nerve centre for Non Resident Indian customers in the UAE. The bank also has an IFSC Banking Unit (IBU) in Gujarat International Finance Tec-City (GIFT City).

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