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Bengaluru, NFAPost: Wipro Limited, a leading global information technology, consulting and business process services company, today announced it has won the Application Innovation 2020 Microsoft Partner of the Year Award.

The company was honoured among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology. 

Wipro Digital President Rajan Kohli said it is a great honour to be recognized as Microsoft’s Partner of the Year for Application Innovation in such a competitive field and with so many other outstanding submissions. 

“By building and delivering world-class, AI-powered customer experience applications on Azure to clients, we take advantage of not only our deep engineering heritage but also our industry-leading service design capabilities,” said Wipro Digital President Rajan Kohli.

Application modernisation

Combined with its experience and long-standing relationship with Microsoft, Wipro looks forward to helping other customers on their application modernisation journey and transformation of their businesses, said Wipro Digital President Rajan Kohli.

The Microsoft Partner of the Year Awards recognize Microsoft partners that have developed and delivered exceptional Microsoft-based solutions during the past year.

Awards were classified in several categories, with honorees chosen from a set of more than 3,300 submitted nominations from more than 100 countries worldwide. Wipro was recognized for providing outstanding solutions and services in Application Innovation. 

The Application Innovation award was presented to Wipro for enhancing Greater Toronto Airports Authority (GTAA)’s passenger experience by building intelligent applications powered by Microsoft Azure. GTAA’s challenge was to provide passengers with seamless access to information throughout their travel journey and improve Airport Service Quality scores, while simplifying business operations and reducing operating costs.

Customer experience

Wipro succeeded in significantly improving the customer experience and achieving GTAA’s business objectives in three areas – website, call center and baggage tracking all powered by Azure. Working with GTAA’s large, complex IT infrastructure, Wipro implemented Sitecore on Azure for the website, a conversational assistant on Azure AI for the call center, and blockchain on Azure for Baggage Tracking.

Greater Toronto Airports Authority Vice President and Chief Information Officer Martin Boyer said innovating with technology plays a key role in driving continuous improvement at Toronto Pearson for passenger experience and operational efficiency, which are focus areas in the new normal of contactless journeys.

“We have been able to fuel innovation with our partners Wipro and Microsoft across various business areas by leveraging Azure AI, Blockchain and IoT. There is a huge opportunity to redefine the airport experience by leveraging emerging technologies and this is just the beginning,” said Greater Toronto Airports Authority Vice President and Chief Information Officer Martin Boyer.

Azure cloud service

Microsoft One Commercial Partner corporate vice president Gavriella Schuster said it is an honor to recognise the winners and finalists of the 2020 Microsoft Partner of the Year Awards.

“These partners go above and beyond, delivering timely solutions that solve the complex challenges that businesses around the world face – from communicating and collaborating virtually to helping customers realize their full potential with Azure cloud services, and beyond. I am proud to honour and congratulate each winner and finalist,” said Microsoft One Commercial Partner corporate vice president Gavriella Schuster.

Wipro and Microsoft have been working together for more than two decades to help enterprises of the future to drive business acceleration, enhance customer experience and provide connected insights.

The leading IT services company from India is aligned with Microsoft’s cornerstone philosophy of digital transformation across business applications, modern workplace and intelligent cloud.

Wipro launched its Microsoft Business Unit in March 2020, which focuses on the development and evangelization of solutions leveraging Microsoft’s enterprise cloud services. Wipro has also adopted Azure Cloud for its own digital transformation journey.

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