TheNFAPost Podcast

Chennai, NFAPost: Zoho Corporation, San Franscisco-headquartered software as a service (SaaS) company that provides most comprehensive suit of business solutions, has blocked third-party sites on its website to stop adjunct surveillance.

As part of the decision, the company will remove options to share on social media sites or analysing website visitor data using third-party services. Zoho had to develop its own tools in some cases, but believes that the cost of doing that was worth it.

Surveillance companies, which rely heavily on showing ads to survive, collect user information even from adjunct properties without user’s permission. B2B companies use products and services from surveillance companies in exchange for their users’ data. Earlier this year, Zoho had decided not to follow this industry practice and started eliminating third-party trackers and cookies.

Privacy concern

Commenting on the development, Zoho Chief Evangelist Raju Vegesna said currently, data privacy is top concern of the company.

“We are noticing a trend today, where companies don’t think much before embedding services that are essentially trojan horses masquerading as free services that spy on users. We refer to this as “adjunct surveillance.” We strongly condemn this practice and took a stance to entirely block third-party companies across all our properties,” said Zoho Chief Evangelist Raju Vegesna.

Zoho Chief Evangelist Raju Vegesna said this may not be a financially sound decision, but morally this is right decision and we are proud of this.

“Financial profitability doesn’t mean anything if we are morally bankrupt. We hope other vendors follow us on this path. The pendulum of surveillance has swung too far. It is important to swing the other direction to protect user privacy. We make a simple promise to our customers: We don’t own your data, you do. We will never sell your data. We will never show you ads in our products,” said Zoho Chief Evangelist Raju Vegesna.

Zoho has always prioritised user privacy and does not have an ad-revenue model in any part of its business, including its free products. By choosing Zoho, businesses will inherit the company’s top-tier privacy and security practices across all products and their data will be stored securely in Zoho’s data centres.

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